AUGOS

    A Deep Dive into Triggers & Alerts

    Move from reactive repairs to proactive management. This page details the Triggers & Alerts system, a cornerstone of our Data & Analytics Toolkit. Learn how you can create custom rules for any water metric and receive instant notifications via SMS, email, or WhatsApp the moment a problem is detected.

    The Purpose of Triggers & Alerts

    Triggers & Alerts constitute a proactive monitoring system within the Augos platform, designed to turn your water data into immediate, actionable intelligence. It allows you to shift from discovering problems in a monthly report (reactive) to addressing them the moment they happen (proactive, real-time management). This system is your 24/7 watchdog, ensuring you are the first to know about critical events that require action.

    The Difference Between a 'Trigger' and an 'Alert'

    It's a simple but important distinction:

    A Trigger is the specific rule or condition you define within the platform. It's the "if this happens" part (e.g., IF nighttime flow rate exceeds 5 kL/h for 30 minutes).

    An Alert is the resulting notification message (via SMS, email, or WhatsApp) that is automatically sent out when that specific Trigger rule is broken.

    The Primary Benefits of Setting Up Alerts

    The main benefit is preventing small issues from becoming expensive disasters. Alerts allow you to:

    • Immediately address potentially costly water issues like leaks or burst pipes
    • Prevent operational disruptions from low tank levels
    • Ensure compliance parameters are met
    • Avoid unexpected high bills

    How to Set Up a New Water Alert

    Setting up a new alert in the Augos platform is a simple, straightforward process.

    1

    Define the Trigger

    Select the specific site or water meter/sensor point you want to monitor. Choose the metric (e.g., Flow Rate, Tank Level, Pressure, pH) and set the precise condition (e.g., 'is greater than 10 kL/h', 'is less than 2 meters', 'is outside the range 6.5-8.5').

    2

    Choose Your Recipients

    Select which registered users or predefined user groups from your team should receive the notification if the trigger condition is met. This ensures the alert goes directly to the person responsible for taking action.

    3

    Select Notification Channels

    For each chosen recipient, specify how they should be notified. You can choose one or more channels based on urgency and preference:

    Email: Good for detailed, less urgent alerts with more context.

    SMS: Ideal for critical, immediate notifications that must be seen quickly.

    WhatsApp: Offers convenient, real-time updates that are easy to share within teams.

    Frequently Asked Questions

    Still have questions?

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    Ready to Set Up Proactive Water Monitoring?

    See how instant alerts can protect your operations and prevent costly issues.